Terms & Conditions

Welcome to www.go-claim.co.uk.

www.go-claim.co.uk is a trading style of Jigsaw Claims Ltd (Registered Address: 66 Seymour Grove, Manchester, M16 0LN | Company Registration Number: 10326709 | ICO Registration Number: ZC004342).

By using our website and submitting an enquiry form, you agree to the following Terms and Conditions.

1. Our Service Model (Lead Generation)

Go Claim operates strictly as a lead generation and marketing platform. We do not directly handle, process, or litigate motor finance claims ourselves.
When you complete an enquiry form on our website, we introduce and refer your details to our regulated partner firms (such as regulated Claims Management Companies or firms of solicitors) who will assess your vehicle finance agreement.
There is no obligation for you to proceed with any service offered by our partner firms.

2. Fees & Charges

Our Service to You is Free: We do not charge you (the user) any fees for submitting an enquiry on our website or for referring your details to our partner firms.
Partner Fees: If you choose to instruct one of our regulated partner firms, any fee structure, Conditional Fee Agreement (CFA), or No Win No Fee arrangement will be clearly explained by that partner firm before you sign any formal agreement with them.
Commercial Relationships: We may receive a referral or marketing fee from our partner firms for introducing your enquiry to them. This does not affect the service you receive or the outcome of your enquiry.

3. Your Data and Authorisation

By submitting your details on our form, you authorise us to share your enquiry details with our vetted legal/regulatory partner firms so they can contact you regarding your potential car finance claim.
All personal data submitted through this website is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy.

4. Principal Risks & Disclaimers

FCA Pause Notice: Please be aware that the Financial Conduct Authority (FCA) has paused the 8-week time limit for motor finance firms to respond to customer complaints. While our partner firms will assess your claim promptly, final decisions from lenders may be subject to regulatory delays.
Financial Offset: If you have outstanding debts or arrears with your finance lender, any potential compensation recovered by a partner firm may be offset against your outstanding balance.

5. Limitation of Liability

The information provided on this website is for general informational purposes only and does not constitute formal legal or financial advice.
We make reasonable efforts to ensure our partner firms are suitably regulated, but we are not responsible for the legal advice, services, or outcomes provided by third-party solicitors or CMCs.

6. Complaints & Contact Information

If you have any questions or complaints about our website or lead generation service, please contact us:

Company Name: Jigsaw Claims Ltd (t/a Go Claim)
Address: 66 Seymour Grove, Manchester, M16 0LN
Email: wecare@jigsawclaims.com
Website: www.go-claim.co.uk

Go Claim

We help UK consumers check whether they may have a claim for mis sold PCP car finance. We are not a law firm and we do not handle, process or represent claims ourselves. We collect your details and refer you to a regulated partner firm a claims management company or a firm of solicitors who will assess your enquiry and, if you are eligible, handle your claim. Because some of our partner firms are solicitors, a claim that is taken on may proceed to court.

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Legal

Go Claim is a trading name of Jigsaw Claims Ltd, registered in England & Wales (Company No. 10326709). Registered Office: 66 Seymour Grove, Manchester, England, M16 0LN. ICO registration number: ZC004342.

Jigsaw Claims Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 912323 for claims management activity. You can verify this on the FCA Register at register.fca.org.uk.

Go Claim is a lead generation service. We do not charge you anything and we do not handle your claim. We refer your enquiry to a regulated partner firm and we are paid a referral fee by that firm for introducing you. This does not increase what you pay.

If you are referred and your claim succeeds, the partner firm charges a success fee. There is nothing to pay if your claim is not successful. The fee is a percentage of the compensation you receive, on a sliding scale set by the FCA’s fee cap: 30% + VAT (36% inc. VAT) up to £1,499; 28% + VAT (33.6% inc. VAT) from £1,500 to £9,999; 25% + VAT (30% inc. VAT) from £10,000 to £24,999; 20% + VAT (24% inc. VAT) from £25,000 to £49,999; and 15% + VAT (18% inc. VAT) at £50,000 or more so the fee ranges from 18% to 36% inclusive of VAT. For example, if you receive £1,000 in compensation, the fee would be £360 (36% inc. VAT) and you would keep £640.

Cancellation fees may apply and vary by partner firm. You can cancel free of charge within the 14 day cooling off period. If you cancel after that, the firm may charge for work already done please check that firm’s terms and conditions for the exact amounts.

You do not have to use a claims management company or a law firm. You can claim yourself for free: directly to your lender, then to the Financial Ombudsman Service (FOS) if you are not satisfied, or through the FCA’s free motor finance redress scheme (an ongoing legal challenge may cause some delays).